RESORT POLICIES

FAQ:

What facilities are included in my stay and can I invite friends to visit?

Use of the Resort's Recreational Facilities and Programming are included in your overnight package. Guests staying overnight may invite friends to visit. If you would like your guests to have use of the recreation facilities while they are here, please inquire at the front desk. A small charge applies, and your guests will be issued a day pass. If you would like your guests to golf with you, please see the front desk to purchase your golf voucher. Meals taken with friends may be charged to your account or paid at the time of consumption.

 

Do you have rooms with a Jacuzzi?

We have some rooms available with a single whirlpool bathtub.

 

Do you have rooms with fireplaces?

We have some rooms at the Inn with wood-burning fireplaces. We have one cottage that is part of the Inn, Sunrise that has a gas fireplace.

 

Do you have rooms with a separate bedroom?

The Briars offers a two-bedroom suite with living room, (Governor General Suite), and a three-bedroom cottage by our dock (Sunrise).   We have a good number of interconnecting rooms as well. We also have our sunrise cottage.

 

Do you have cottages with cooking facilities?

Our rooms do not have cooking facilities. We have one cottage at the Inn Waterfront, Sunrise which has a full kitchen with stove and oven, microwave, fridge, dishwasher, and barbecue. Guests are not permitted to bring any barbecues or cooking equipment. Guests who cook in their accommodations will be responsible for the cost of special cleaning and any renovations necessary to remove cooking odour in addition to the resort's lost revenue. 

 

Do you allow guests to smoke at The Briars?

The Briars inside is smoke-free. Smoking is permitted on some guest room patios and balconies. There is the outdoors and lots of it! We request guests smoke well away from entrances to keep buildings free of smoke.

 

Do you allow pets?

 For guest comfort, we do not allow pets at the Inn nor in recreational areas. York Region Health prohibits pets, other than service pets, in food service areas including outdoor patios.

 

What time is check-in and check-out?

Check-in is from 4 pm. Check-out from your room is at 11 am.

 

Do you offer a one-night getaway package on the weekends?

One night weekend stays are always subject to availability. Please call us for details.

 

What is your charge for single guest getaways?

Our package rates are established by combining the base room charge, with the number of meals per person in each reservation. Single guests pay for one meal daily for each package they choose.

 

Do you have a minimum stay requirement on weekends?

On many weekends there is a two-night minimum stay requirement over Saturday evening. One-night Saturday stays are subject to availability.

 

Tell me about getaway rates for social groups like reunions.

We offer special seasonal rates and packages for social groups and have an excellent selection of accommodations to suit. Please see our social groups section for further information or call 1-800-465-2376 for your customized package.

 

What are your golf rates?

We offer prime-time golf coupons at a discount from regular greens fees. Please see our golf section for rates and policies for adults and juniors.

 

What deposit is required?

For leisure guests, to confirm a reservation, a deposit of $100 per person is required for reservations 4 days or less, $200 per person for stays 5 days or longer and during Christmas and New Years. Group bookings include a different deposit structure.

 

What is the cancellation policy?

For leisure guests, in the event of cancellation of all or part of a booking, the deposit will be forfeited unless The Briars receives adequate notice as defined below:

• 30 Days’ notice of cancellation required if your reservation is part of a group over 10 people.

• 14 Days’ notice of cancellation required for all other bookings.

ADMINISTRATION FEE: There will be a $50.00 administration fee on refunded deposit for the above bookings.  

For private bookings: You will receive a full refund if you cancel your booking no less than 7 days prior to your check-in date. Your deposit shall be forfeited if you cancel your booking within 7 days of your check-in date.

 

May I arrive later, or depart earlier than my confirmed reservation dates?

Guests who arrive after their confirmed arrival date, or who depart before their confirmed departure date, will forfeit their deposit unless we are able to sell their accommodation for the full period originally booked.

 

If I miss a meal can I get a refund for that part of the getaway package?

There is no credit for meals missed during your stay. Changes to the meal plan must be made at the time of booking.

 

If I don’t use a part of a getaway package can I receive a refund?

The Briars shall not become liable or responsible for non-utilization of package components or loss of recreational opportunities due to weather, safety issues or any circumstances beyond our control.

 

Tell me more about fees.

The Briars Resort does not have any extra fees added.  Use of recreational facilities, programs, Wi-Fi, etc. are included in our quoted rates.  There may a materials cost for some specific programs.

 

What types of payment do you accept?

Visa, MasterCard, Debt, American Express, or cash. Gift Certificates from Resorts of Ontario are also accepted. 

Use of the Resort's Recreational Facilities and Programming are included in your overnight package. Guests staying overnight may invite friends to visit. If you would like your guests to have use of the recreation facilities while they are here, please inquire at the front desk. A small charge applies, and your guests will be issued a day pass. If you would like your guests to golf with you, please see the front desk to purchase your golf voucher. Meals taken with friends may be charged to your account or paid at the time of consumption.